Plans and your account
Trial and plans
New accounts get 14 days of the Agency plan with no card. Plans differ by how many subrecipients they cover. See pricing.
Going over a plan's limit
You can't add more than your plan covers. If you end up over it, for example after a trial, your oldest subrecipients up to the limit stay active. The rest stay saved but aren't checked or shown until you choose a larger plan.
Changing or cancelling
Sign in and choose Manage plan. If you cancel, you keep your plan until the end of the paid period, then move to Free. Your list and records stay. See the refund policy.
Invoices and purchase orders
Contact us with your plan and your organization's details. We turn the plan on once payment arrives.
Forgot your password
There's no automatic reset email yet. Email us from your account's address, and we'll send a one-time link that works for 24 hours.
Closing your account
Ask us to delete it. See the privacy policy for how long that takes.